All parcels are sent via Royal Mail or DPD. Customers are required to sign for parcels upon delivery. We will email you your tracking number once your order has been dispatched or you can call us on +44 20 8991 5025 for your unique tracking number. In the event you missed your delivery, DPD or Royal Mail will leave you a delivery calling card, you will need to contact them directly and re-arrange the delivery. DPD or Royal Mail will keep your parcel for 3 working days, if you fail to call or collect your parcel within this time period, they will send your parcel back to us. If you have your parcel re-delivered from us you will be charged the appropriate posting fee.